IVR (Interactive Voice Response)

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IVR is becoming increasingly important in delivering Voice Value Added Services across certain business sectors. Our extensive telecommunications experience means we can provide the seamless integration of total IVR solutions.

The ability for companies to offer voice telephony services via keypad or speech recognition platforms, including both live and recorded interactive voice tools, is a key commercial proposition.

While our open hosting solution delivers the telephony, IVR and speech infrastructure, VoiceXML application hosting and database control reside with our clients. This set-up ensures total flexibility around all our outbound and inbound IVR solutions.